Job: Software Engineer

🚀 About Our Client

Our client is a generative AI startup building an AI co-pilot for sales reps. They aim to pioneer a B2B recommendation engine to improve deal conversion rates with tailored, stage-specific advice. Our client engines not only processes customer interactions, including non-verbal cues, but also automates administrative tasks like note-taking and email follow-ups. Underpinned by custom LLMs and behavior AI, our evolving knowledge database is central to Go-to-Market strategies, continuously learning from each deal.

Our client is currently in search of a Software Engineer to join our rapidly expanding team. This role will involve providing world-class customer service and technical support for their AI-powered sales intelligence platform. It blends customer relations and full-stack engineering, making it key to the ongoing refinement of our core product and customer service experience.

💡 The Opportunity:

Our client is looking for a full-stack engineer who has a fervent desire to perform dual roles – as a Software Engineer. This distinctive position is for tech-savvy individuals passionate about interfacing with clients. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should also have a strong technical background, including experience working with Python, JavaScript (including frameworks such as React, Electron, etc.) and various NoSQL databases, familiarity with ML and AI, and experience working with AWS.

🔧 Responsibilities:

• Customer-Centric Solutions: Troubleshooting complex technical issues involving cloud services and front end apps. Manage and resolve customer inquiries in a timely and effective manner
• Automation and Innovation: Contribute to the engineering team by developing necessary tooling to make technical support intelligent and AI-powered. Identify areas of improvement for the customer experience and technical support processes.
• Voice of the Customer: Document customer interactions and feedback by creating knowledge base articles and providing recommendations for improving the online documentation.

🎓 Qualifications:

• Experience: 3+ years of experience as a software engineer, system administrator, or similar. 1+ years of experience in a customer-facing technical support role
• Technical Prowess: Proficiency in intermediate level Python and JavaScript with contributions to production-ready systems. Working knowledge of ML and AI. Experience with AWS
• Skills: Excellent written and verbal communication skills. Strong customer service and problem-solving skills. Ability to work independently in a fast-paced, team environment
• Education: Bachelor’s degree (or equivalent experience) in computer science or a related field