Job: Operations and Customer Success Manager

Job Description:

As an Operations and Customer Success Manager at our Client’s early-stage startup, you will play a critical role in helping them build and sustain their operations, while also ensuring the satisfaction of their B2B customers – multifamily property owners. They are a growing apartment marketplace catering to dog-owning renters, and they’re looking for an all-rounder who can handle a diverse range of responsibilities, from administrative tasks and project management to customer success and relationship management.

Our Client is a US-based company, and while this role is remote, they are looking for someone who can align with their work schedule as required. If you are a detail-oriented professional who loves juggling tasks and keeping customers happy, we’d love to hear from you!

Responsibilities:

• Operations Management:
  • Manage and run internal meetings to ensure clear communication and alignment with our business goals.
  • Update dashboards with Objectives and Key Results (OKRs) to track progress and make sure we’re on track to achieve our targets.
  • Handle general administrative and project management tasks to ensure smooth day-to-day operations.
• Customer Success:
  • Be the primary point of contact for property owners once they sign a contract with us.
  • Collect necessary property information, including photos, dog policies, dog amenities, and other relevant details.
  • Handle customer inquiries, address their concerns promptly, and ensure their satisfaction with our services.
  • Develop relationships with our customers to ensure high retention rates and build loyalty.

Required Skills and Experience:

• Fluent in English, both written and spoken. Prior experience working with US companies/individuals is highly preferred.
• Proven experience in customer service or customer success roles.
• Solid project management skills, with the ability to organize and handle multiple tasks simultaneously.
• Strong communication skills and a customer-focused approach.
• Self-motivated, able to work independently and part of a team.

We are a US-based company, and while this role is remote, we are looking for someone who can align with our work schedule as required. If you are a detail-oriented professional who loves juggling tasks and keeping customers happy, we’d love to hear from you!